Refund and Returns Policy
Thank you for shopping with Dr Enterprises Group. We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
1. Returns
We accept returns for
- The item(s) must be unused, in the same condition as when you received it, and in its original packaging.
- A valid receipt or proof of purchase must be provided.
How to Return an Item:
- Contact our customer service team at [contact@drenterprisesgroup.com] or [9956766644, +91 93054 47030] to request a return authorization.
- Provide your order number and reason for the return.
- Once your return is authorized, you will receive instructions on how to return the item(s).
2. Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, we will process your refund to the original method of payment.
Please note:
- Refunds may take up to [5-10] business days to appear in your account depending on your bank or payment provider.
- Shipping fees are non-refundable, and the customer is responsible for return shipping costs, unless the return is due to our error (e.g., incorrect or damaged items).
3. Exchanges
If you received an item that is defective or damaged, please contact us within [7 days] of receiving your order to request an exchange. In this case, we will cover the cost of shipping for the replacement.
How to Exchange an Item:
- Contact us at [contact@drenterprisesgroup.com] with your order number and photos of the damaged/defective item.
- We will arrange for the item to be returned and a replacement sent to you.
4. Non-Returnable Items
The following items cannot be returned or refunded:
- [Custom/Personalized Products]
- [Gift Cards]
- [Downloadable Software/Services]
- [Items marked as final sale]
5. Late or Missing Refunds
If you haven’t received a refund yet, please first check with your bank or credit card company as there may be processing delays. If you’ve done this and still have not received your refund, please contact us at [contact@drenterprisesgroup.com].
6. Cancellations
You can request to cancel your order before it has been processed or shipped. Once your order has shipped, we cannot cancel it, but you may return it according to the guidelines above.
7. Damaged or Incorrect Items
If you received a damaged or incorrect item, please notify us immediately at [contact@drenterprisesgroup.com] with your order number and photos of the item. We will arrange for a replacement or a full refund at no additional cost to you.
8. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return or refund request, please contact us at:
Dr Enterprises Group
Email: [contact@drenterprisesgroup.com]
Phone: [9956766644, +91 93054 47030]
Important Notes:
Restocking Fees: We may charge a restocking fee for returned items that are not in original condition or packaging.
Shipping Fees: Unless the return is due to our error, customers are responsible for the shipping fees related to returns and exchanges.
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